Provider Demographics and interstate HIE communication challenges.

November 22nd, 2011 by folioblog | Permalink

Various pilots are currently running to test the efficacy and accuracy of Electronic Medical Record transport between different Providers in Health Information Exchange environments. In the past obvious barriers to interoperability of EMR systems arose due to the proprietary nature of each system.

However with significant investment and prospect of incentives looming for achievement of Meaningful Use criteria, EMR vendors are achieving a degree of interoperability between their systems in several market tests, notably the Hudson Valley pilot and CurrentCare in Rhode Island.

The next barrier to HIE implementation was the method of EMR transport and the transport protocols that would be needed for communication between Providers and Healthcare Organizations. That barrier is being addressed with the publication of the Direct Project specifications on the methods of acceptable encryption and transport. The various pilots underway are utilizing email servers with either custom or legacy email endpoints coupled with certified encryption keys, provided by a central authority.

The industry is approaching another barrier although it may not be as obvious. Provider Directories and linked Provider Demographics must be accessible to an HIE.  So let’s explain the challenges.

First why should there be associated Provider Demographics in a Provider Directory? In order for Providers to communicate with other unfamiliar Providers additional identifying demographic information is required.  Making an identification is different than creating a verification. It requires additional pieces of information that a Provider Demographics should include.

The entire confidence of electronically communicating patient information rests on the belief and expectation that the information is going to a unique and accurate endpoint and will get to a specific Provider within a unique Organization.  Patient care and legal issues demand this occurs.

Unfortunately, the typical organization’s Provider Directories contain only limited demographic information and attempt to list Providers on a regional or state-wide basis are approximately 75% accurate. That accuracy level was OK prior to EMRs. However, maintaining that level of accuracy could be the reason for any perceived failure of HIE and EMR projects.

The real problem is not one of technology but lack of cooperation on standardization of required data elements. An upcoming post will detail the differences being presented by various standards bodies and suggest a best practice for resolving the current and future demands of Provider directories and associated demographics. Our next post will detail the differences and suggest a best practice for resolving current and future demands for Provider demographic information.

The FolioMed Team

December, 2011

What is Provider Data as a Service?

November 22nd, 2011 by folioblog | Permalink

The overall concept of evolving data requirements for health care organizations is commonplace given the world of HIE and ExR platforms and incentives coming into every facet of the industry.

Over the past year, the challenges related to creating and maintaining current, accurate Provider information as a core shared data set within these electronic platforms has gained a lot more attention.  We have seen high profile Hospital CEO’s blog about it. We have participated in Federally funded industry work groups run by talented consulting groups struggle with the basic details of improving the process of sharing these important data sets.

Unfortunately, we have also witnessed huge EMR/EHR implementations being called into question by their medical staff due to the oldest problem in computing “bad data input equals bad data output.”

With 35 years of experience in the medical provider database industry FolioMed believes it has a responsibility to help our clients and the health care industry as a whole to eliminate the inefficient business processes and errors caused by inaccurate, out of date provider databases.  To that point FolioMed is working to move our clients and the health care industry as a whole towards an innovative model of delivery.

This new model of delivery can begin to be communicated using a term that we have coined: Provider Data as a Service.

Our definition for this term suggests an interactive, collaborative relationship between health care organizations, State- level government agencies, individual  physicians,  and trusted vendor partners in a proactive attempt to create real time or near real time updates to this most important data set.

There are a couple of challenges to building this vision of Provider Data as a Service.

1. Education is needed to expand the group of health care professionals who  understand the serious inefficiencies and problems associated with bad provider databases. Despite the heightened awareness of the Provider database issue, we continue to run into administrative types who believe that 75% accuracy is good enough.

2. A national, state, and regional perspective is required to move towards this vision of real time accuracy of provider databases.  For example, FolioMed is focused on 10 States across the the Northeast with a density of 200000 providers. However, the challenges faced by West Coast states as opposed to lightly populated states are very different.

3. Interestingly, the technical challenges are becoming less and less of an obstacle. The Data as a Service technology concept is being recognized and adopted by many of the largest corporations, organizations and investors in the world. As we know, health care has its own unique perspective when adopting new technology models.

We would like this blog as well as potentially other social media tools to become a place for more discussion, questions, and ideas on this concept of Provider Data as a Service.  FolioMed will commit to regular twice monthly blog posts on the topic. We will also share a couple of longer client use cases that we have developed.  We would like to hear from you and will quickly respond to any inquiries or relevant comments.

Remember to go to the Resources page and the Case Studies page for more information.
Sincerely,

The FolioMed staff

November, 2011

 

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